Support
Technology systems occasionally experience disruptions. From proactive remote monitoring to easy self-resets, we have you covered.
Did you know you can text our service department? Text 239-842-1665
Text serviceYour system is accessed remotely and oftentimes repaired without a service call.
Contact the service team to confirm current hours, response options, and coverage for your system.
Fix many common issues yourself with a mobile app.
Ask which remote-monitoring and maintenance options are available for your equipment.
Proactive care
Compatible equipment may support remote health checks and troubleshooting. The service team can confirm what is visible, what can be repaired remotely, and which care plans are currently available.
Support, monitoring, warranty, dispatch, and contract answers below are draft content carried forward from the prior site. This page stays out of search until the client validates the current policies against signed customer terms.
A system designed to detect intrusion — unauthorized entry — into a building or area. Security systems are used in residential, commercial, industrial and military properties for protection against burglary or property damage, as well as personal protection against intruders.
A fully wireless system uses individual sensors throughout the home which communicate wirelessly to the central control panel, which then communicates to the outside world using a cellular uplink — essentially a cell phone of its own. A fully hardwired system connects the sensors to the control panel with a network of wires concealed within the walls and floors of your home.
We are able to monitor almost every type of security system, and we’ll happily do a free consultation of your current system. Call the office at 239-597-9077 to set up an appointment.
No. Cellular can offer nearly the same level of reliability as traditional phone lines when battery units are well-maintained. Traditional phone lines are still the most reliable for alarm communications but lack the speed and features of newer technologies; internet is becoming more reliable, especially when properly installed with battery backup.
The signal is received at the monitoring center, and the operator attempts to contact the first person on your call list. If no answer, they call the second person; if still no answer, they dispatch the police and try the third contact. If contact is made, a passcode must be given to cancel the call — an incorrect code still results in dispatch.
Pets can set off motion detectors, but we can adjust as needed. There are also alternatives to motion detection — like glass-break sensors — your consultant can discuss.
Backup duration depends on the panel, battery condition, connected devices, and system configuration. Contact service to confirm the expected behavior of your installed system.
Smart home technology connects compatible systems such as lighting, audio, video, climate, pools, and security so they can be controlled through approved interfaces.
If your current system is wireless, we can simply transfer your hardware to your new home. If your new home needs to be wired, we’ll accommodate your wiring needs at a competitive price.
Yes — lighting, climate, and more can be programmed and controlled from smartphones and tablets, putting your home in the palm of your hand.
As many smartphones, PCs, or tablets as you want, all with access to the app.
Call the office at 239-597-9077 and speak to our service team — we can guide you through troubleshooting, and if that doesn’t get your camera back online, we’ll schedule a service technician for a nominal fee.
Total Connect video provides live look-ins and records clips when motion is detected, with quick event search from the app. DVR and NVR services provide real-time recording, live look-in, playback, and on-site storage — typically an average of 30 days of recording time.
Yes — you can pull video footage, save clips, and take snapshots in real time.
You can have our monitoring center monitor your cameras while you’re away, or retrieve historical footage from the system yourself.
Most of our equipment carries one year of parts and labor. Your account manager can confirm what your equipment allows.
Lightning is not covered under the manufacturer’s warranty — refer to your homeowners insurance to verify coverage, or ask your sales consultant about surge protection options.
No — we handle registering your equipment with the manufacturer.
Renewal and cancellation terms depend on the agreement you signed. Review your contract or contact the office for account-specific guidance.
You can cancel at the end of your signed contract; check with your sales consultant on your terms.
If you’re on our email list, we’ll keep you updated on new technology that could enhance your system.
